Conflict survival kit : tools for resolving conflict at work /

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Bibliografiska uppgifter
Huvudupphovsman: Griffith, Dan (Daniel B.)
Övriga upphovsmän: Goodwin, Cliff
Materialtyp: Bok
Språk:engelska
Publicerad: Boston : Pearson, c2013.
Upplaga:2nd edition
Ämnen:
Conflict management.
Interorganizational relations.
Industrial relations.
Psychology, Industrial.
Conflict (Psychology)
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100 1 |a Griffith, Dan  |q (Daniel B.)  |9 2781 
245 1 0 |a Conflict survival kit :  |b tools for resolving conflict at work /  |c Daniel B. Griffith, Cliff Goodwin. 
250 |a 2nd edition 
260 |a Boston :  |b Pearson,  |c c2013. 
300 |a xix, 360 pages :  |b illustration ;  |c 26 cm. 
500 |a Prev. ed. entered under Cliff Goodwin. 
504 |a Includes bibliographical references and index. 
505 0 |a The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager. 
650 0 |a Conflict management.  |9 2782 
650 0 |a Interorganizational relations.  |9 2783 
650 0 |a Industrial relations.  |9 2784 
650 0 |a Psychology, Industrial.  |9 2785 
650 0 |a Conflict (Psychology)  |9 2786 
700 1 |a Goodwin, Cliff,  |9 2787 
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