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| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | ml2025158256 | ||
| 003 | PUMLC | ||
| 005 | 20250424154716.0 | ||
| 008 | 110826s2013 maua rb 001 0 eng | ||
| 020 | |a 9780132741057 (pbk.) | ||
| 020 | |a 0132741059 (pbk.) | ||
| 040 | |a DLC |c DLC |d PUMLC |6 PUMLC |b eng | ||
| 082 | 0 | 0 | |a 658.3145 |
| 100 | 1 | |a Griffith, Dan |q (Daniel B.) |9 2781 | |
| 245 | 1 | 0 | |a Conflict survival kit : |b tools for resolving conflict at work / |c Daniel B. Griffith, Cliff Goodwin. |
| 250 | |a 2nd edition | ||
| 260 | |a Boston : |b Pearson, |c c2013. | ||
| 300 | |a xix, 360 pages : |b illustration ; |c 26 cm. | ||
| 500 | |a Prev. ed. entered under Cliff Goodwin. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager. | |
| 650 | 0 | |a Conflict management. |9 2782 | |
| 650 | 0 | |a Interorganizational relations. |9 2783 | |
| 650 | 0 | |a Industrial relations. |9 2784 | |
| 650 | 0 | |a Psychology, Industrial. |9 2785 | |
| 650 | 0 | |a Conflict (Psychology) |9 2786 | |
| 700 | 1 | |a Goodwin, Cliff, |9 2787 | |
| 906 | |a 7 |b cbc |c orignew |d 1 |e ecip |f 20 |g y-gencatlg | ||
| 942 | |2 ddc |n 0 |c BK | ||
| 952 | |0 0 |1 0 |2 ddc |4 0 |6 658_314500000000000_G853 |7 0 |8 MN |9 113767 |a ML015 |b ML015 |c ML015 |d 2025-04-24 |l 0 |o 658.3145 G853 |p 158256 |r 2025-04-24 15:24:21 |w 2025-04-24 |y BK | ||
| 999 | |c 185798 |d 185798 | ||