Telephone Courtesy & Customer Service /

Give employees effective telephone skills and you will see what a powerful business tool the phone can be.

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Détails bibliographiques
Auteur principal: Finch,Lloyd
Format: Livre
Langue:anglais
Publié: Thomson Place, Boston, Miami : Crisp Publications, Thomson Course Technology, ©2000.
Édition:3rd Edition.
Collection:A Fifty-Minute Series Book
Sujets:
Communication
Consumer Behavior
Consumer satisfaction
Customer services
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Description
Résumé:Give employees effective telephone skills and you will see what a powerful business tool the phone can be.
Description matérielle:vi, 104 pages : illustration ; 26 cm.
ISBN:9781560525776 ( paperback)

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