How AI-powered consultation services in internet hospitals influence patient satisfaction: A structural analysis

Objective This study explores how AI-powered consultation services in internet hospitals influence patient satisfaction through perceived value and emotions. A dual-path analytical framework was developed: the technical path uses the E-S-QUAL model to assess the quality of intelligent consultation g...

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Bibliographic Details
Main Authors: Junkai Wang, Linru Fu, Zeguang Huang, Kan Hu, Zhizhuo Lin, Qiuhong Tang
Format: Article
Language:English
Published: SAGE Publishing 2025-07-01
Series:Digital Health
Online Access:https://doi.org/10.1177/20552076251358673
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