A Customer-Oriented Approach to Satisfaction with Public Service Providers. Empirical Findings from a Market Undergoing Liberalization

A Customer-Oriented Approach to Satisfaction with Public Service Providers. Empirical Findings from a Market Undergoing Liberalization

<p>Unlike the open competition economic sectors where tens, hundreds or even thousands of companies ‘struggle’ to provide consumers not only with services but also with special utility, the regulated markets (power supply, public transportation, public safety etc.) are dominated by a limited n...

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Bibliographic Details
Main Authors: Dan Cristian DABIJA, Raluca BĂBUŢ (COMIATI), Ciprian Marcel POP
Format: Article
Language:English
Published: Babes-Bolyai University, Cluj-Napoca 2013-12-01
Series:Transylvanian Review of Administrative Sciences
Subjects:
public administration
public services
public utilities
customer satisfaction
market regulation
romania.
Online Access:https://rtsa.ro/tras/index.php/tras/article/view/397
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