A Customer-Oriented Approach to Satisfaction with Public Service Providers. Empirical Findings from a Market Undergoing Liberalization
<p>Unlike the open competition economic sectors where tens, hundreds or even thousands of companies ‘struggle’ to provide consumers not only with services but also with special utility, the regulated markets (power supply, public transportation, public safety etc.) are dominated by a limited n...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Babes-Bolyai University, Cluj-Napoca
2013-12-01
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| Series: | Transylvanian Review of Administrative Sciences |
| Subjects: | |
| Online Access: | https://rtsa.ro/tras/index.php/tras/article/view/397 |
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