Optimization of Customer Feedback Summarization Using Large Language Models (LLM) and Advanced Retrieval-Augmented Generation
Customer feedback, often shared through online reviews, plays a crucial role in shaping business strategies. However, the overwhelming volume of such reviews poses two major challenges: valuable insights often go unnoticed, and manual analysis introduces human bias. To address this, we propose a sys...
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| Main Authors: | , , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
IEEE
2025-01-01
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| Series: | IEEE Access |
| Subjects: | |
| Online Access: | https://ieeexplore.ieee.org/document/11078280/ |
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