Determinants of User Satisfaction with a Mobile Application Using the Extended Webqual 4.0 Method and Structural Equation Modelling: A Case of the PLN Mobile Application

Determinants of User Satisfaction with a Mobile Application Using the Extended Webqual 4.0 Method and Structural Equation Modelling: A Case of the PLN Mobile Application

In the era of rapid technological growth, people increasingly expect convenience in all aspects of life, including how they interact with public services. The PLN Mobile application, developed by PT PLN (Persero), aims to facilitate access to information and services for the community. However, many...

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Bibliographic Details
Main Authors: Andi Saputra, Dedi I. Inan, Ratna Juita, Marlinda Sanglise, Muhamad Indra
Format: Article
Language:Indonesian
Published: Program Studi Sistem Informasi, Universitas Islam Negeri Raden Fatah Palembang 2024-06-01
Series:Jurnal Sistem Informasi
Subjects:
pln mobile
user satisfaction
webqual 4.0
Online Access:https://jurnal.radenfatah.ac.id/index.php/jusifo/article/view/23051
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