Determinants of User Satisfaction with a Mobile Application Using the Extended Webqual 4.0 Method and Structural Equation Modelling: A Case of the PLN Mobile Application
In the era of rapid technological growth, people increasingly expect convenience in all aspects of life, including how they interact with public services. The PLN Mobile application, developed by PT PLN (Persero), aims to facilitate access to information and services for the community. However, many...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Program Studi Sistem Informasi, Universitas Islam Negeri Raden Fatah Palembang
2024-06-01
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| Series: | Jurnal Sistem Informasi |
| Subjects: | |
| Online Access: | https://jurnal.radenfatah.ac.id/index.php/jusifo/article/view/23051 |
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