Exploring Designers' Perspectives on Gamification in Service Design Thinking
Service Design Thinking (SDT) workshops often get stuck when service intangibility, social distance, and vague goals jeopardize engagement. This study explores how game approaches address those barriers. Semi-structured interviews with experienced SDT practitioners were analysed abductively, int...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Bologna University press
2025-07-01
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| Series: | DIID |
| Subjects: | |
| Online Access: | https://www.diid.it/diid/index.php/diid/article/view/508 |
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