Linking service quality to academic achievement: student perspectives from a Zimbabwean public university

Studies examining how universities could leverage service quality to enhance student academic achievement are largely scarce. Informed by the HEdPERF and HEDQUAL models, this study explored student perceptions of university service quality and academic achievement. Using purposive sampling, 11 stude...

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Bibliographic Details
Main Authors: Phillip Dangaiso, Maria Tsvere
Format: Article
Language:English
Published: Taylor & Francis Group 2025-12-01
Series:Cogent Education
Subjects:
Online Access:https://www.tandfonline.com/doi/10.1080/2331186X.2025.2533302
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