COLLABORATION MANAGEMENT FOR SUBJECTS OF EDUCATIONAL ACTIVITY IN INFORMATION-EDUCATIONAL SPACE

COLLABORATION MANAGEMENT FOR SUBJECTS OF EDUCATIONAL ACTIVITY IN INFORMATION-EDUCATIONAL SPACE

This article presents a conception of collaboration of main actors in information-educational space, based on service level management process from the library of best practices ITIL, composition and procedure of information interchange between actors, responsibility of each actor, metrics and key p...

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Bibliographic Details
Main Authors: Yury F. Telnov, Ekaterina V. Pavlova, Alla A. Protasova
Format: Article
Language:English
Published: Plekhanov Russian University of Economics 2016-05-01
Series:Открытое образование (Москва)
Subjects:
information-educational space (ies)
service
service approach
itil
itsm
collaboration management
regulations of collaboration
european interoperability framework (eif)
service level management
service level agreement (sla)
operation level agreement (ola)
underpinning contract (uc)
Online Access:https://openedu.rea.ru/jour/article/view/62
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