Enhancing airport services: data-driven analysis of passenger satisfaction and service quality in Southeast Asia
Airports encompass a range of service touchpoints that directly impact passenger satisfaction and, consequently, the likelihood of service recommendation. This study investigates the service quality of Southeast Asian airports by applying five supervised machine learning classification models — deci...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Sciendo
2025-06-01
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| Series: | Engineering Management in Production and Services |
| Subjects: | |
| Online Access: | https://doi.org/10.2478/emj-2025-0011 |
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