Choice overload in consumer services: The mediating role of decision strategy complexity on subjective states and behavioral outcomes

Purpose: The contemporary retail landscape is marked by a vast array of products and information, presenting consumers with an increasing number of choices. This phenomenon, known as choice overload, often overwhelms individuals and leads them to abandon their purchase, delay their decision, or opt...

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Bibliographic Details
Main Authors: Alain Decrop, Giacomo Del Chiappa
Format: Article
Language:English
Published: International Hellenic University 2024-06-01
Series:Journal of Tourism, Heritage & Services Marketing
Subjects:
Online Access:https://zenodo.org/records/13777880/files/10-1-5.pdf?download=1
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