Service operations management : improving service delivery /

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Bibliographic Details
Main Authors: Johnston, Robert, 1953- (Author), Clark, Graham (Author)
Format: Book
Language:English
Published: Harlow, England ; New York : FT/Prentice Hall, 2005.
Edition:2nd ed.
Subjects:
Service industries > Management.
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Description
Physical Description:xix, 496 pages : illustrations ; 25 cm
Bibliography:Includes bibliographical references and index.
ISBN:9780273683674 (paperback)
0273683675

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