Applications of quality control in the service industries /
Gorde:
Egile nagusia: | Rosander, A. C. (Arlyn Custer), 1903- |
---|---|
Formatua: | Liburua |
Hizkuntza: | ingelesa |
Argitaratua: |
New York :
M. Dekker,
c1985.
|
Saila: | Quality and reliability ;
5 |
Gaiak: | |
Etiketak: |
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Antzeko izenburuak
-
Quality assurance in service organizations /
nork: DiPrimio, Anthony
Argitaratua: (1987) -
Service management : operating decisions /
nork: Collier, David A.
Argitaratua: (1987) -
Management and analysis of service operations /
nork: Browne, Jimmie
Argitaratua: (1984) -
Service operations management : improving service delivery /
nork: Johnston, Robert, 1953-, et al.
Argitaratua: (2005) -
Delivering quality service : balancing customer perceptions and expectations /
nork: Zeithaml, Valarie A.
Argitaratua: (1990)