Business process reengineering : breakpoint strategies for market dominance /

Liknande verk

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• Why TQM fails and what to do about it /
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• Taking the mystery out of TQM : a practical guide to total quality management /
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• Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run /
  av: Sashkin, Marshall, 1944-
  Publicerad: (1993)