Creating a world class quality organization : 10 essentials for business success /

समान संसाधन

• Making quality work : a leadership guide for the results-driven manager/
  द्वारा: Labovitz, George
  प्रकाशित: (1993)
• Know your customer : new approaches to customer value and satisfaction /
  द्वारा: Woodruff, Robert B.
  प्रकाशित: (1996)
• Telephone Courtesy & Customer Service /
  द्वारा: Finch,Lloyd
  प्रकाशित: (2000)
• The job satisfaction of non-professional library staff /
  द्वारा: Russell, N.J
  प्रकाशित: (1986)
• Consumers and transnational corporations /
  द्वारा: Wheelwright, E. L.
  प्रकाशित: (1982)