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  1. 1
    Are they being served? : quality consciousness in service industries /

    Are they being served? : quality consciousness in service industries /

    Published 1986
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  2. 2
    Communicating with customers /

    Communicating with customers / by Eunson, Baden

    Published 1995
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  3. 3
    Creating customers /

    Creating customers / by Graves, Richard

    Published 1966
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  4. 4
    The customer /

    The customer / by Ansett, Bob, 1933-

    Published 1989
    Book

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  5. 5
    The customer-driven company : moving from talk to action /

    The customer-driven company : moving from talk to action / by Whiteley, Richard C.

    Published 1991
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  6. 6
    Customer service : a how-to-do-it manual for librarians /

    Customer service : a how-to-do-it manual for librarians / by Walters, Suzanne

    Published 1994
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  7. 7
    Customer service in the information environment /

    Customer service in the information environment / by St. Clair, Guy

    Published 1993
    Book

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  8. 8
    Delivering quality service : balancing customer perceptions and expectations /

    Delivering quality service : balancing customer perceptions and expectations / by Zeithaml, Valarie A.

    Published 1990
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  9. 9
    Practical handbook of distribution/customer service

    Practical handbook of distribution/customer service by Blanding, Warren

    Published 1985
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  10. 10
    Professional selling : a relationship management process /

    Professional selling : a relationship management process / by Coppett, John I., 1936-

    Published 1990
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  11. 11
    Responding to the call / Annie Facchinetti.

    Responding to the call / Annie Facchinetti. by Facchinetti, Annie

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  12. 12
    The service edge : 101 companies that profit from customer care /

    The service edge : 101 companies that profit from customer care / by Zemke, Ron

    Published 1989
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  13. 13
    Telephone Courtesy & Customer Service /

    Telephone Courtesy & Customer Service / by Finch,Lloyd

    Published 2000
    Book

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  14. 14
    Winning ways : achieving zero-defect service /

    Winning ways : achieving zero-defect service / by Horovitz, Jacques

    Published 1990
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