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  1. 1
    Creating a world class quality organization : 10 essentials for business success /

    Creating a world class quality organization : 10 essentials for business success / by Prescott, Bryan D.

    Published 1995
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  2. 2
    Know your customer : new approaches to customer value and satisfaction /

    Know your customer : new approaches to customer value and satisfaction / by Woodruff, Robert B.

    Published 1996
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  3. 3
    Making quality work : a leadership guide for the results-driven manager/

    Making quality work : a leadership guide for the results-driven manager/ by Labovitz, George

    Published 1993
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  4. 4
    Telephone Courtesy & Customer Service /

    Telephone Courtesy & Customer Service / by Finch,Lloyd

    Published 2000
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