Conflict survival kit : tools for resolving conflict at work /

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Bibliographic Details
Main Author: Griffith, Dan (Daniel B.)
Other Authors: Goodwin, Cliff
Format: Book
Language:English
Published: Boston : Pearson, c2013.
Edition:2nd edition
Subjects:
Conflict management.
Interorganizational relations.
Industrial relations.
Psychology, Industrial.
Conflict (Psychology)
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Table of Contents:
  • The nature of conflict
  • Preventing conflict
  • Approaches to conflict
  • Working toward collaboration
  • The three channels of communication
  • Listening to resolve conflict and build lasting relationships
  • The communication continua
  • Are you capable?
  • Opening the doors to conflict resolution
  • The building blocks of collaboration
  • Integrative negotiation : negotiating as partners
  • Overcoming barriers to integrative negotiation
  • Mediating conflicts between parties
  • Decision-making choices for the manager
  • Handling conflicts requiring direct confrontation
  • Special situations : "opportunistic" employees, workplace violence, terminations, and bullying
  • Achieving effectiveness as a conflict manager.

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