APA引文

Finch,Lloyd. (2000). Telephone Courtesy & Customer Service (3rd Edition.). Crisp Publications, Thomson Course Technology.

Chicago Style (17th ed.) Citation

Finch,Lloyd. Telephone Courtesy & Customer Service. 3rd Edition. Thomson Place, Boston, Miami: Crisp Publications, Thomson Course Technology, 2000.

MLA引文

Finch,Lloyd. Telephone Courtesy & Customer Service. 3rd Edition. Crisp Publications, Thomson Course Technology, 2000.

警告：這些引文格式不一定是100％准確.