Finch,Lloyd. (2000). Telephone Courtesy & Customer Service (3rd Edition.). Crisp Publications, Thomson Course Technology.
Chicago-referens (17:e uppl.)Finch,Lloyd. Telephone Courtesy & Customer Service. 3rd Edition. Thomson Place, Boston, Miami: Crisp Publications, Thomson Course Technology, 2000.
MLA-referens (9:e uppl.)Finch,Lloyd. Telephone Courtesy & Customer Service. 3rd Edition. Crisp Publications, Thomson Course Technology, 2000.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.