APA (7e ed.) Bronvermelding

Finch,Lloyd. (2000). Telephone Courtesy & Customer Service (3rd Edition.). Crisp Publications, Thomson Course Technology.

Chicago (17e ed.) Bronvermelding

Finch,Lloyd. Telephone Courtesy & Customer Service. 3rd Edition. Thomson Place, Boston, Miami: Crisp Publications, Thomson Course Technology, 2000.

MLA (9e ed.) Bronvermelding

Finch,Lloyd. Telephone Courtesy & Customer Service. 3rd Edition. Crisp Publications, Thomson Course Technology, 2000.

Let op: Deze citaties zijn niet altijd 100% accuraat.