Finch,Lloyd. (2000). Telephone Courtesy & Customer Service (3rd Edition.). Crisp Publications, Thomson Course Technology.
Chicagoスタイル(17版)引用形式Finch,Lloyd. Telephone Courtesy & Customer Service. 3rd Edition. Thomson Place, Boston, Miami: Crisp Publications, Thomson Course Technology, 2000.
MLA(9版)引用形式Finch,Lloyd. Telephone Courtesy & Customer Service. 3rd Edition. Crisp Publications, Thomson Course Technology, 2000.
警告: この引用は必ずしも正確ではありません.