APA (7th ed.) Citation

Finch,Lloyd. (2000). Telephone Courtesy & Customer Service (3rd Edition.). Crisp Publications, Thomson Course Technology.

Chicago Style (17th ed.) Citation

Finch,Lloyd. Telephone Courtesy & Customer Service. 3rd Edition. Thomson Place, Boston, Miami: Crisp Publications, Thomson Course Technology, 2000.

MLA (9th ed.) Citation

Finch,Lloyd. Telephone Courtesy & Customer Service. 3rd Edition. Crisp Publications, Thomson Course Technology, 2000.

Warning: These citations may not always be 100% accurate.