Appropriateness of NHS 111 Wales outcomes—using the Call Prioritisation Streaming System: a RAND/UCLA modified Delphi method

Appropriateness of NHS 111 Wales outcomes—using the Call Prioritisation Streaming System: a RAND/UCLA modified Delphi method

Introduction NHS 111 Wales offers 24-hour telephone assessment, care and referrals for urgent healthcare needs. Call handlers use the newly created and implemented Call Prioritisation Streaming System (CPSS) to assess patients. CPSS is a sophisticated Computer Decision Support Software designed to e...

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Bibliographic Details
Main Authors: Craig Brown, Conrad Fivaz, Rebecca Malin, Mike Brady, Rhiannon Elizabeth Roynon, Peter Noblett
Format: Article
Language:English
Published: BMJ Publishing Group 2025-07-01
Series:BMJ Open
Online Access:https://bmjopen.bmj.com/content/15/7/e097914.full
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