Attribution or empathy? A study on the public opinion response framework of government social media—a qualitative comparative analysis of 21 public opinion incidents
This study examined the influencing factors of government social media’s public opinion response framework from the perspective of public opinion ecological governance, and provides an optimization strategy for its response. According to a qualitative comparative analysis (fsQCA) of 21 public opinio...
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2025-07-01
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| Series: | Frontiers in Psychology |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/fpsyg.2025.1556030/full |
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| author | Yuan Li Mingyang Liu |
| author_facet | Yuan Li Mingyang Liu |
| author_sort | Yuan Li |
| collection | DOAJ |
| description | This study examined the influencing factors of government social media’s public opinion response framework from the perspective of public opinion ecological governance, and provides an optimization strategy for its response. According to a qualitative comparative analysis (fsQCA) of 21 public opinion incidents, it was found that government social media tended to employ a context-responsibility framework when faced with the combined paths of high netizen attention and strong negative sentiment, as well as high media participation and elevated levels of government intervention. In contrast, a subject-emotional framework is preferred in scenarios with weak negative sentiment and incomplete initial media reporting, or when high media participation coincides with highly sensitive event types. According to these findings, issues of attribution inertia and post-event empathy in government social media responses were identified and the application of public opinion ecosystem governance principles were advocated to enhance dynamic balance, openness, and foresight, thereby optimizing capabilities in public opinion regulation, deep communication, and proactive “preventive care.” |
| format | Article |
| id | doaj-art-f567896f45b74e67be0802568b04c4f0 |
| institution | Matheson Library |
| issn | 1664-1078 |
| language | English |
| publishDate | 2025-07-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychology |
| spelling | doaj-art-f567896f45b74e67be0802568b04c4f02025-07-04T15:43:02ZengFrontiers Media S.A.Frontiers in Psychology1664-10782025-07-011610.3389/fpsyg.2025.15560301556030Attribution or empathy? A study on the public opinion response framework of government social media—a qualitative comparative analysis of 21 public opinion incidentsYuan LiMingyang LiuThis study examined the influencing factors of government social media’s public opinion response framework from the perspective of public opinion ecological governance, and provides an optimization strategy for its response. According to a qualitative comparative analysis (fsQCA) of 21 public opinion incidents, it was found that government social media tended to employ a context-responsibility framework when faced with the combined paths of high netizen attention and strong negative sentiment, as well as high media participation and elevated levels of government intervention. In contrast, a subject-emotional framework is preferred in scenarios with weak negative sentiment and incomplete initial media reporting, or when high media participation coincides with highly sensitive event types. According to these findings, issues of attribution inertia and post-event empathy in government social media responses were identified and the application of public opinion ecosystem governance principles were advocated to enhance dynamic balance, openness, and foresight, thereby optimizing capabilities in public opinion regulation, deep communication, and proactive “preventive care.”https://www.frontiersin.org/articles/10.3389/fpsyg.2025.1556030/fullgovernment social mediapublic opinion response frameworkpublic opinion ecosystem governancequalitative comparative analysisgovernment public opinion response |
| spellingShingle | Yuan Li Mingyang Liu Attribution or empathy? A study on the public opinion response framework of government social media—a qualitative comparative analysis of 21 public opinion incidents Frontiers in Psychology government social media public opinion response framework public opinion ecosystem governance qualitative comparative analysis government public opinion response |
| title | Attribution or empathy? A study on the public opinion response framework of government social media—a qualitative comparative analysis of 21 public opinion incidents |
| title_full | Attribution or empathy? A study on the public opinion response framework of government social media—a qualitative comparative analysis of 21 public opinion incidents |
| title_fullStr | Attribution or empathy? A study on the public opinion response framework of government social media—a qualitative comparative analysis of 21 public opinion incidents |
| title_full_unstemmed | Attribution or empathy? A study on the public opinion response framework of government social media—a qualitative comparative analysis of 21 public opinion incidents |
| title_short | Attribution or empathy? A study on the public opinion response framework of government social media—a qualitative comparative analysis of 21 public opinion incidents |
| title_sort | attribution or empathy a study on the public opinion response framework of government social media a qualitative comparative analysis of 21 public opinion incidents |
| topic | government social media public opinion response framework public opinion ecosystem governance qualitative comparative analysis government public opinion response |
| url | https://www.frontiersin.org/articles/10.3389/fpsyg.2025.1556030/full |
| work_keys_str_mv | AT yuanli attributionorempathyastudyonthepublicopinionresponseframeworkofgovernmentsocialmediaaqualitativecomparativeanalysisof21publicopinionincidents AT mingyangliu attributionorempathyastudyonthepublicopinionresponseframeworkofgovernmentsocialmediaaqualitativecomparativeanalysisof21publicopinionincidents |