ANALYSIS OF THE PROFESSIONAL COMPETENCES OF POSTAL OPERATORS
The article analyzes the standard of professional (vocational and technical) education in the profession of postal operator with the aim of establishing their compliance with the modern requirements of employers and determining the modern structure of their professional competence. The purpose of...
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| Main Author: | |
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| Format: | Article |
| Language: | English |
| Published: |
Alfred Nobel University Publisher
2023-12-01
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| Series: | Вісник Університету імені Альфреда Нобеля. Серія Педагогіка і психология |
| Subjects: | |
| Online Access: | https://pedpsy.duan.edu.ua/images/PDF/2023/2/7.pdf |
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| Summary: | The article analyzes the standard of professional (vocational and technical) education in the
profession of postal operator with the aim of establishing their compliance with the modern requirements
of employers and determining the modern structure of their professional competence.
The purpose of the article is to analyze the standard of professional (vocational and technical)
education in the profession of postal operator, to establish the correspondence of the description of the
profession with the modern requirements of employers and to determine the modern structure of the
professional competence of postal operators.
In the process of research, the author used content analysis of regulatory and legal documents and
reporting documentation, analysis of scientific and professional literature, the method of paired comparisons
for expert assessment of modern competencies, and synthesis for generalization of the obtained results.
A comparative analysis of the content of the modules according to the qualifications of each class
was carried out. According to the results of the research, the necessity to transform the professional
competence of future postal operators, who acquire a profession in professional (vocational and technical)
education institutions, has been updated, which will correspond to the trend of rapid introduction of digital
technologies into the activities of the postal infrastructure. Taking into account the current trends of rapid
transformation of the field of postal communication, based on the results of the analysis of professional
competencies of qualified workers of various professions, the websites of JSC Ukrposhta and the company
Nova Poshta, the most relevant and necessary competencies for postal operators have been identified. It
has been found out that there have been changes in the practical activities of postal operators, which have
led to the expansion and transformation of the functions of postal operators. This has made it necessary to
update the professional competence of postal operators, its structure and component composition, which
must meet the requirements of the National Framework of Qualifications and its descriptors. Based on
the analysis of specialized literature and reporting documentation of the most powerful domestic postal
operators, a number of professional competencies is proposed: operational, programmatic, reference and
informational, interpersonal, financial, statistical, communicative, foreign language, cultural and linguistic.
Taking into consideration the results of the discussion with teaching staff of professional (vocational
and technical) education institutions that train qualified workers in this profession, expert evaluation by a
group of experts consisting of scientists, teachers of special disciplines, and representatives of employers, it
was found out that the most important professional competencies of postal operators include operational,
programmatic and communicative ones. The structure of professional competence of postal operators is
defined, which consists of interconnected components: cognitive (including: knowledge that a qualified
worker of this profession should possess: reference and information, financial, technical and technological,
normative and legal, etc.), operational (containing a number of such competencies as: operational,
programmatic, and financial ones), personal and valuable (representing a set of personal and professional
qualities of a future qualified worker, their motivational orientation; the ability to understand themselves
and others, a high level of responsibility towards themselves and clients, interpersonal, communicative,
cultural and linguistic, and social-psychological competences). |
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| ISSN: | 2522-4115 2522-9133 |