Unraveling the Dynamics Between Advanced Technology, Logistics Customer Service, and Logistics Performance to Boost Customer Retention: Evidence from Shopee Express
Background: In a competitive logistics industry, companies face mounting pressure to meet customer expectations while maintaining operational efficiency. The adoption of advanced technology and enhanced logistics customer service has become essential for achieving timely delivery and customer s...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University
2025-07-01
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| Series: | Journal of Consumer Sciences |
| Subjects: | |
| Online Access: | https://journal.ipb.ac.id/index.php/jcs/article/view/63451 |
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