The Impact of Emotional Intelligence on Public Employees’ Job Stress and Willingness to Deliver High-Quality and Performant Public Services

The Impact of Emotional Intelligence on Public Employees’ Job Stress and Willingness to Deliver High-Quality and Performant Public Services

<span>Too little has been published on emotional intel­ligence in the public sector, despite the scientific lit­erature’s increased interest in the concept in recent years. The present research aim is to analyze wheth­er and how public employees’ emotional intelligence (EI) has an influence on...

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Bibliographic Details
Main Authors: Oana Matilda Sabie, Corina Cristina Nastacă, Maria Roxana Brișcariu
Format: Article
Language:English
Published: Babes-Bolyai University, Cluj-Napoca 2025-02-01
Series:Transylvanian Review of Administrative Sciences
Subjects:
emotional intelligence
job stress
public services
public employees
quality and performant services.
Online Access:https://rtsa.ro/tras/index.php/tras/article/view/818
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