Exploring Factors Impacting User Satisfaction with Electronic Payment Services in Taiwan: A Text-Mining Analysis of User Reviews
Electronic payments are becoming increasingly popular in Taiwan; however, there is a lack of studies examining the factors affecting user satisfaction with electronic payments in Taiwan. This study focuses on Android phone users to identify key factors influencing their experiences based on user rev...
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Main Authors: | Shu-Fen Tu, Ching-Sheng Hsu |
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Format: | Article |
Language: | English |
Published: |
MDPI AG
2025-06-01
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Series: | Big Data and Cognitive Computing |
Subjects: | |
Online Access: | https://www.mdpi.com/2504-2289/9/7/165 |
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