Methods of quality assessment services airport operations
Evaluation of the level of quality of services at regional airports of Russia, in our opinion, should be done in 2 ways: qualitative and quantitative assessment. This article presents a unified methodology for the evaluation of the quality of services at regional airports of the Russian Federation,...
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| Main Authors: | , |
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| Format: | Article |
| Language: | Russian |
| Published: |
Russian Academy of Entrepreneurship
2020-01-01
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| Series: | Путеводитель предпринимателя |
| Subjects: | |
| Online Access: | https://www.pp-mag.ru/jour/article/view/1090 |
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| _version_ | 1839585969020338176 |
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| author | A. A. Fridlyand V. K. Soluyanov |
| author_facet | A. A. Fridlyand V. K. Soluyanov |
| author_sort | A. A. Fridlyand |
| collection | DOAJ |
| description | Evaluation of the level of quality of services at regional airports of Russia, in our opinion, should be done in 2 ways: qualitative and quantitative assessment. This article presents a unified methodology for the evaluation of the quality of services at regional airports of the Russian Federation, which is a priority for improving the quality of customer services. |
| format | Article |
| id | doaj-art-9ef56aa57a114aaf80c02aa7dba7ccb1 |
| institution | Matheson Library |
| issn | 2073-9885 2687-136X |
| language | Russian |
| publishDate | 2020-01-01 |
| publisher | Russian Academy of Entrepreneurship |
| record_format | Article |
| series | Путеводитель предпринимателя |
| spelling | doaj-art-9ef56aa57a114aaf80c02aa7dba7ccb12025-08-03T19:29:27ZrusRussian Academy of EntrepreneurshipПутеводитель предпринимателя2073-98852687-136X2020-01-010244114221089Methods of quality assessment services airport operationsA. A. Fridlyand0V. K. Soluyanov1Moscow State Technical University of Civil AviationMoscow State Technical University of Civil AviationEvaluation of the level of quality of services at regional airports of Russia, in our opinion, should be done in 2 ways: qualitative and quantitative assessment. This article presents a unified methodology for the evaluation of the quality of services at regional airports of the Russian Federation, which is a priority for improving the quality of customer services.https://www.pp-mag.ru/jour/article/view/1090методикааэропортмодельпоказатели качества |
| spellingShingle | A. A. Fridlyand V. K. Soluyanov Methods of quality assessment services airport operations Путеводитель предпринимателя методика аэропорт модель показатели качества |
| title | Methods of quality assessment services airport operations |
| title_full | Methods of quality assessment services airport operations |
| title_fullStr | Methods of quality assessment services airport operations |
| title_full_unstemmed | Methods of quality assessment services airport operations |
| title_short | Methods of quality assessment services airport operations |
| title_sort | methods of quality assessment services airport operations |
| topic | методика аэропорт модель показатели качества |
| url | https://www.pp-mag.ru/jour/article/view/1090 |
| work_keys_str_mv | AT aafridlyand methodsofqualityassessmentservicesairportoperations AT vksoluyanov methodsofqualityassessmentservicesairportoperations |