The review of modern methods to evaluate users servicing quality

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The review of modern methods to evaluate users servicing quality

Marketing methods of evaluating services of both readers and library users online are important to improve the quality of library-information servicing. The most commonly used methods to assess the quality of library services are statistical indicators analysis of activities (attendance, the number...

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Bibliographic Details
Main Author:	N. S. Redkina
Format:	Article
Language:	Russian
Published:	Siberian Branch of the Russian Academy of Science, State Public Scientific Technological Library 2016-09-01
Series:	Библиосфера
Subjects:	library services library servicing quality marketing evaluation methods
Online Access:	https://www.bibliosphere.ru/jour/article/view/91
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