Digitization of retail as a factor of growth in consumer loyalty

Introduction. The defining trend of modern business models is the active use of digital technologies, which create new opportunities for enterprises to operate in virtual markets and ensure increased consumer loyalty.Goal. Study of retail digitalization processes as a factor in increasing consumer lo...

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Bibliographic Details
Main Authors: I. V. Penkova, N. Yu. Voziyanova
Format: Article
Language:Russian
Published: North Caucasus Federal University 2024-10-01
Series:Вестник Северо-Кавказского федерального университета
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Online Access:https://vestnikskfu.elpub.ru/jour/article/view/2752
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