Challenges of COVID: Lessons Learned From Living Kidney Donors’ Experience

The COVID pandemic disrupted healthcare systems worldwide, affecting medical care delivery, including transplant centers. As sites of tertiary healthcare delivery, living kidney donations were particularly impacted, with delays, communication challenges, and an increased burden on potential donors....

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Main Authors: Kelly L. Nottingham PhD, MPH, Rebekah Perkins Crawford PhD, Sophia D. Starkie BSH, Libby K. Shaffer
Format: Article
Language:English
Published: SAGE Publishing 2025-07-01
Series:Journal of Patient Experience
Online Access:https://doi.org/10.1177/23743735251360491
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author Kelly L. Nottingham PhD, MPH
Rebekah Perkins Crawford PhD
Sophia D. Starkie BSH
Libby K. Shaffer
author_facet Kelly L. Nottingham PhD, MPH
Rebekah Perkins Crawford PhD
Sophia D. Starkie BSH
Libby K. Shaffer
author_sort Kelly L. Nottingham PhD, MPH
collection DOAJ
description The COVID pandemic disrupted healthcare systems worldwide, affecting medical care delivery, including transplant centers. As sites of tertiary healthcare delivery, living kidney donations were particularly impacted, with delays, communication challenges, and an increased burden on potential donors. This qualitative study explored the lived experiences of individuals navigating the predonation evaluation (PDE) during the pandemic. Through 25 semistructured interviews, the participants shared insights into delays in care, inconsistent communication, pandemic-related emotions, and unexpected facilitators. The constant comparative analysis method identified key themes, including (1) delays in care due to COVID, (2) inconsistent communication due to COVID, (3) pandemic-related emotions, and (4) pandemic-era shifts that facilitated living kidney donor (LKD) PDE. The data highlighted the importance of maintaining patient-centered care, effective communication and pointed to specific ways to improve the patient's experience. These themes highlight mitigating strategies to address future care for other types of LKD disruptions.
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publishDate 2025-07-01
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spelling doaj-art-88ae3a2c8f8e464ca607c279ae7a9eb62025-07-30T10:03:23ZengSAGE PublishingJournal of Patient Experience2374-37432025-07-011210.1177/23743735251360491Challenges of COVID: Lessons Learned From Living Kidney Donors’ ExperienceKelly L. Nottingham PhD, MPHRebekah Perkins Crawford PhDSophia D. Starkie BSHLibby K. ShafferThe COVID pandemic disrupted healthcare systems worldwide, affecting medical care delivery, including transplant centers. As sites of tertiary healthcare delivery, living kidney donations were particularly impacted, with delays, communication challenges, and an increased burden on potential donors. This qualitative study explored the lived experiences of individuals navigating the predonation evaluation (PDE) during the pandemic. Through 25 semistructured interviews, the participants shared insights into delays in care, inconsistent communication, pandemic-related emotions, and unexpected facilitators. The constant comparative analysis method identified key themes, including (1) delays in care due to COVID, (2) inconsistent communication due to COVID, (3) pandemic-related emotions, and (4) pandemic-era shifts that facilitated living kidney donor (LKD) PDE. The data highlighted the importance of maintaining patient-centered care, effective communication and pointed to specific ways to improve the patient's experience. These themes highlight mitigating strategies to address future care for other types of LKD disruptions.https://doi.org/10.1177/23743735251360491
spellingShingle Kelly L. Nottingham PhD, MPH
Rebekah Perkins Crawford PhD
Sophia D. Starkie BSH
Libby K. Shaffer
Challenges of COVID: Lessons Learned From Living Kidney Donors’ Experience
Journal of Patient Experience
title Challenges of COVID: Lessons Learned From Living Kidney Donors’ Experience
title_full Challenges of COVID: Lessons Learned From Living Kidney Donors’ Experience
title_fullStr Challenges of COVID: Lessons Learned From Living Kidney Donors’ Experience
title_full_unstemmed Challenges of COVID: Lessons Learned From Living Kidney Donors’ Experience
title_short Challenges of COVID: Lessons Learned From Living Kidney Donors’ Experience
title_sort challenges of covid lessons learned from living kidney donors experience
url https://doi.org/10.1177/23743735251360491
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