APA (7th ed.) Citation

Mugova, S., Kiliswa, N. G., & Mashizha, M. (2025). The mediating role of customer satisfaction in the relationship between service quality and customer loyalty in multi-channel retail banking. Taylor & Francis Group.

Chicago Style (17th ed.) Citation

Mugova, Shame, Nancy Gathoni Kiliswa, and Margaret Mashizha. The Mediating Role of Customer Satisfaction in the Relationship Between Service Quality and Customer Loyalty in Multi-channel Retail Banking. Taylor & Francis Group, 2025.

MLA (9th ed.) Citation

Mugova, Shame, et al. The Mediating Role of Customer Satisfaction in the Relationship Between Service Quality and Customer Loyalty in Multi-channel Retail Banking. Taylor & Francis Group, 2025.