Analisis Kepuasan Mahasiswa Terhadap Layanan Akademik Dengan Metode Servqual dan Importance Performance Analysis
A B S T R A C T The purpose of this study is to analyze student satisfaction with XYZ University academic services. The instrument in this study was a questionnaire compiled based on the dimensions of the quality of the servqual method, namely tangibles, reliability, responsiveness, assurance an...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Universitas Buana Perjuangan Karawang
2023-05-01
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| Series: | Jurnal Manajemen dan Bisnis Kreatif |
| Online Access: | http://103.174.114.164/index.php/Manajemen/article/view/5319 |
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