Key Drivers of ERP Implementation in Digital Transformation: Evidence from Austro-Ecuadorian
This study identifies key drivers for ERP implementation in small- and medium-sized enterprises (SMEs) in Austro–Ecuador and examines their impact on operational efficiency, strategic adaptability, and digital transformation. Motivated by the limited empirical evidence on ERP adoption in Latin Ameri...
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MDPI AG
2025-05-01
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| Series: | Administrative Sciences |
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| author | Juan Llivisaca-Villazhañay Pablo Flores-Siguenza Rodrigo Guamán Cristian Urdiales Ángel M. Gento-Municio |
| author_facet | Juan Llivisaca-Villazhañay Pablo Flores-Siguenza Rodrigo Guamán Cristian Urdiales Ángel M. Gento-Municio |
| author_sort | Juan Llivisaca-Villazhañay |
| collection | DOAJ |
| description | This study identifies key drivers for ERP implementation in small- and medium-sized enterprises (SMEs) in Austro–Ecuador and examines their impact on operational efficiency, strategic adaptability, and digital transformation. Motivated by the limited empirical evidence on ERP adoption in Latin American SMEs, this research aims to provide Austro–Ecuadorian insights that contribute to innovation management practices in emerging economies. To identify the critical success factors (CSFs) influencing ERP implementation, a four-phase methodology was employed, encompassing a CSF literature review, data collection and case analysis from 55 SMEs, multiple correspondence analysis (MCA), and descriptive ERP analysis. Statistical analysis of the surveyed SMEs, primarily from manufacturing sectors, revealed that while a significant portion (37%) lacked ERP experience, 22.9% were in the process of implementing or actively using systems such as Oracle’s J.D. Edwards Enterprise One and SAP. The MCA highlighted ERP system configuration, vendor relationships, and user training as significant factors for successful ERP implementation, reported by 54.5% of the companies. Quadrant analysis further emphasized the influence of IT structure and legacy systems on implementation characteristics, with cluster analysis identifying three distinct groups of companies based on their ERP strategies. The findings underscore the importance of top management support, business process re-engineering, and external consultants for successful ERP adoption in SMEs, providing practical insights for optimizing innovation management in the digital era. Future research should investigate the long-term impacts of ERP systems on organizational performance and innovation sustainability. |
| format | Article |
| id | doaj-art-0b5fae74a4fe4f70b61c9f826d331bb7 |
| institution | Matheson Library |
| issn | 2076-3387 |
| language | English |
| publishDate | 2025-05-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Administrative Sciences |
| spelling | doaj-art-0b5fae74a4fe4f70b61c9f826d331bb72025-06-25T13:18:57ZengMDPI AGAdministrative Sciences2076-33872025-05-0115619610.3390/admsci15060196Key Drivers of ERP Implementation in Digital Transformation: Evidence from Austro-EcuadorianJuan Llivisaca-Villazhañay0Pablo Flores-Siguenza1Rodrigo Guamán2Cristian Urdiales3Ángel M. Gento-Municio4Departamento de Química Aplicada y Sistemas de Producción, Ciencias Químicas, Universidad de Cuenca, Cuenca 010201, EcuadorDepartamento de Química Aplicada y Sistemas de Producción, Ciencias Químicas, Universidad de Cuenca, Cuenca 010201, EcuadorDepartamento de Química Aplicada y Sistemas de Producción, Ciencias Químicas, Universidad de Cuenca, Cuenca 010201, EcuadorSede Vallenar, Universidad de Atacama, Avenida Costanera #105, Vallenar 1612178, ChileOrganización de Empresas y CIM, Escuela de Ingenierías Industriales, Universidad de Valladolid, 47011 Valladolid, SpainThis study identifies key drivers for ERP implementation in small- and medium-sized enterprises (SMEs) in Austro–Ecuador and examines their impact on operational efficiency, strategic adaptability, and digital transformation. Motivated by the limited empirical evidence on ERP adoption in Latin American SMEs, this research aims to provide Austro–Ecuadorian insights that contribute to innovation management practices in emerging economies. To identify the critical success factors (CSFs) influencing ERP implementation, a four-phase methodology was employed, encompassing a CSF literature review, data collection and case analysis from 55 SMEs, multiple correspondence analysis (MCA), and descriptive ERP analysis. Statistical analysis of the surveyed SMEs, primarily from manufacturing sectors, revealed that while a significant portion (37%) lacked ERP experience, 22.9% were in the process of implementing or actively using systems such as Oracle’s J.D. Edwards Enterprise One and SAP. The MCA highlighted ERP system configuration, vendor relationships, and user training as significant factors for successful ERP implementation, reported by 54.5% of the companies. Quadrant analysis further emphasized the influence of IT structure and legacy systems on implementation characteristics, with cluster analysis identifying three distinct groups of companies based on their ERP strategies. The findings underscore the importance of top management support, business process re-engineering, and external consultants for successful ERP adoption in SMEs, providing practical insights for optimizing innovation management in the digital era. Future research should investigate the long-term impacts of ERP systems on organizational performance and innovation sustainability.https://www.mdpi.com/2076-3387/15/6/196SMEsmanagers’ characteristicscritical success factordigital transformationorganization |
| spellingShingle | Juan Llivisaca-Villazhañay Pablo Flores-Siguenza Rodrigo Guamán Cristian Urdiales Ángel M. Gento-Municio Key Drivers of ERP Implementation in Digital Transformation: Evidence from Austro-Ecuadorian Administrative Sciences SMEs managers’ characteristics critical success factor digital transformation organization |
| title | Key Drivers of ERP Implementation in Digital Transformation: Evidence from Austro-Ecuadorian |
| title_full | Key Drivers of ERP Implementation in Digital Transformation: Evidence from Austro-Ecuadorian |
| title_fullStr | Key Drivers of ERP Implementation in Digital Transformation: Evidence from Austro-Ecuadorian |
| title_full_unstemmed | Key Drivers of ERP Implementation in Digital Transformation: Evidence from Austro-Ecuadorian |
| title_short | Key Drivers of ERP Implementation in Digital Transformation: Evidence from Austro-Ecuadorian |
| title_sort | key drivers of erp implementation in digital transformation evidence from austro ecuadorian |
| topic | SMEs managers’ characteristics critical success factor digital transformation organization |
| url | https://www.mdpi.com/2076-3387/15/6/196 |
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