Improving the process to reduce ophthalmologic surgery cancellation and patient complaints: DOI: 10.15343/0104-7809.201018285

Improving the process to reduce ophthalmologic surgery cancellation and patient complaints: DOI: 10.15343/0104-7809.201018285

This study aims to describe a quality intervention program to reduce the rates of ophthalmologic surgery cancellation and patient complaints. Methods: the study was carried out at a university hospital in the state of Sao Paulo, Brazil. The intervention occurred from July to December, 2007. The meth...

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Bibliographic Details
Main Authors: Maria Clara Padoveze, Denize Fornazari de Oliveira, Christiane Russo, Rosaura Antonieta Azevedo de Faria, Mariza Lino, Maria de Lourdes Fraga Penteado, Mirian Franzoloso Santos Martins, Ana Paula, Neuza Heli Zanoveli Santos, Silvia Elaine Melo, Keila M. Carvalho
Format: Article
Language:English
Published: Centro Universitário São Camilo 2010-01-01
Series:O Mundo da Saúde
Subjects:
ophthalmologic surgery cancelation. intervention program. process improvement.
Online Access:https://revistamundodasaude.emnuvens.com.br/mundodasaude/article/view/646
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