Identification of Key Drivers of Net Promoter Score Using a Statistical Classification Model

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Identification of Key Drivers of Net Promoter Score Using a Statistical Classification Model

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Bibliographic Details
Main Authors:	Jeske, Daniel R., Callanan, Terrance P., Guo, Li
Format:	Electronic Book Chapter
Language:	English
Published:	IntechOpen 2011
Subjects:	Physical Sciences, Engineering and Technology
Online Access:	https://www.intechopen.com/chapters/19338
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