Service operations management : improving service delivery /
Enregistré dans:
| Auteurs principaux: | , |
|---|---|
| Format: | Livre |
| Langue: | anglais |
| Publié: |
Harlow, England ; New York :
FT/Prentice Hall,
2005.
|
| Édition: | 2nd ed. |
| Sujets: | |
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| 100 | 1 | |a Johnston, Robert, |d 1953- |e author |9 12394 | |
| 245 | 1 | 0 | |a Service operations management : |b improving service delivery / |c Robert Johnston and Graham Clark. |
| 250 | |a 2nd ed. | ||
| 260 | |a Harlow, England ; |a New York : |b FT/Prentice Hall, |c 2005. | ||
| 264 | |a Harlow, England ; |a New York : |b FT/Prentice Hall, |c 2005 | ||
| 300 | |a xix, 496 pages : |b illustrations ; |c 25 cm | ||
| 336 | |2 rdacontent |a text |b txt | ||
| 337 | |2 rdamedia |a Unmediated |b n | ||
| 338 | |2 rdacarrier |a volume |b nc | ||
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a Service industries |x Management. |9 3369 | |
| 700 | 1 | |a Clark, Graham. |e author |9 12395 | |
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