Services management : an integrated approach /
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| Other Authors: | |
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| Format: | Book |
| Language: | English |
| Published: |
Harlow, UK :
Financial Times, Prentice Hall,
2003.
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| Edition: | 2nd ed. |
| Subjects: | |
| Online Access: | http://www.pearsoneduc.com |
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| Physical Description: | xxvi, 529 p. ; 25 cm. |
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| ISBN: | 027367353x |