APA (7th ed.) Citation

Looy, B. V. (2003). Services management: An integrated approach (2nd ed.). Financial Times, Prentice Hall.

Chicago Style (17th ed.) Citation

Looy, Bart Van. Services Management: An Integrated Approach. 2nd ed. Harlow, UK: Financial Times, Prentice Hall, 2003.

MLA (9th ed.) Citation

Looy, Bart Van. Services Management: An Integrated Approach. 2nd ed. Financial Times, Prentice Hall, 2003.