Service management : operations, strategy, and information technology /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Boston, Mass. :
McGraw-Hill/Irwin,
c2004.
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| Edition: | 4th ed. |
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| Physical Description: | xx, 587 p. : ill., maps ; 27 cm. |
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| ISBN: | 0071214577 (international : alk. paper) |