APA (7th ed.) Citation

Fitzsimmons, J. A. (2004). Service management: Operations, strategy, and information technology (4th ed.). McGraw-Hill/Irwin.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. 4th ed. Boston, Mass.: McGraw-Hill/Irwin, 2004.

MLA (9th ed.) Citation

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. 4th ed. McGraw-Hill/Irwin, 2004.