Managing services /
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| Other Authors: | |
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| Format: | Book |
| Language: | English |
| Published: |
Cambridge, UK :
Cambridge University Press,
2005.
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| Subjects: | |
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| Physical Description: | xiv, 362 p. : ill. ; 25 cm. |
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| Bibliography: | Includes references and index. |
| ISBN: | 9780521606516 |