Ury, W. L., Brett, J. M., & Goldberg, S. B. (1988). Getting disputes resolved: Designing systems to cut the costs of conflict. Jossey-Bass Publishers.
Chicago Style (17th ed.) CitationUry, William L., Jeanne M. Brett, and Stephen B. Goldberg. Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict. San Francisco: Jossey-Bass Publishers, 1988.
MLA (9th ed.) CitationUry, William L., et al. Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict. Jossey-Bass Publishers, 1988.
Warning: These citations may not always be 100% accurate.