APA (7th ed.) Citation

Lovelock, C. H. (1992). Managing services: Marketing, operations, and human resources (2nd ed.). Prentice Hall.

Chicago Style (17th ed.) Citation

Lovelock, Christopher H. Managing Services: Marketing, Operations, and Human Resources. 2nd ed. Englewood Cliffs, NJ: Prentice Hall, 1992.

MLA (9th ed.) Citation

Lovelock, Christopher H. Managing Services: Marketing, Operations, and Human Resources. 2nd ed. Prentice Hall, 1992.