APA (7th ed.) Citation

Brown, M. G., Hitchcock, D. E., & Willard, M. L. (1994). Why TQM fails and what to do about it. Irwin Professional Pub..

Chicago Style (17th ed.) Citation

Brown, Mark Graham, Darcy E. Hitchcock, and Marsha L. Willard. Why TQM Fails and What to Do About It. Burr Ridge, Ill.: Irwin Professional Pub., 1994.

MLA (9th ed.) Citation

Brown, Mark Graham, et al. Why TQM Fails and What to Do About It. Irwin Professional Pub., 1994.